Welcome to the website of the Irish Australian Support Association QLD (IASAQ). By accessing
or using our website, you agree to comply with and be bound by these Terms and Conditions of
Use ("Terms"). If you do not agree to these Terms, please refrain from using our website.
1. Acceptance of Terms
By accessing or using any part of this website, you confirm that you are at least 18 years old and
agree to abide by these Terms. If you are accessing the website on behalf of an organisation or
third party, you confirm that you are authorised to accept these Terms on their behalf.
2. Changes to Terms
IASAQ reserves the right to modify or update these Terms at any time without prior notice. Any
changes will take effect immediately upon posting to the website. We encourage you to review
these Terms periodically to stay informed of any updates.
3. Use of Website
You agree to use the IASAQ website solely for lawful purposes and in accordance with these
Terms. You may not use the website to:
• Engage in any unlawful activities, including but not limited to fraud, harassment, or
violating the rights of others.
• Upload or transmit content that is defamatory, offensive, harmful, or infringes the
intellectual property rights of others.
• Attempt to gain unauthorised access to the website, its servers, or any related system.
• Use automated systems, bots, or scripts to scrape or extract data from the website.
4. Account Registration and Security
To access certain services on the IASAQ website, you may be required to create an account. When
registering for an account, you agree to:
• Provide accurate, current, and complete information.
• Maintain the confidentiality of your login credentials and account information.
• Notify IASAQ immediately of any unauthorised use of your account or breach of security.
IASAQ is not responsible for any loss or damage arising from your failure to comply with these
security requirements.
5. Privacy and Data Protection
Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use,
and protect your personal data. Please see our Privacy Policy to understand our practices.
6. Intellectual Property
All content on the IASAQ website, including text, images, logos, graphics, videos, and software, is
the property of IASAQ or its licensors and is protected by intellectual property laws. You may not
use, reproduce, or distribute any content from the website without prior written consent from
IASAQ, except as expressly permitted by these Terms.
7. Links to Third-Party Websites
Our website may contain links to third-party websites for your convenience or informational
purposes. IASAQ does not control and is not responsible for the content, privacy policies, or
practices of these third-party sites. Accessing third-party websites through links on the IASAQ
website is at your own risk.
8. Disclaimers
IASAQ makes no representations or warranties regarding the accuracy, completeness, or reliability
of the content on this website. The website and all its contents are provided "as is" and "as
available" without any express or implied warranties, including but not limited to implied
warranties of merchantability or fitness for a particular purpose.
IASAQ does not guarantee that the website will be error-free, secure, or free of viruses or other
harmful components. You are responsible for ensuring that your system is equipped with the
necessary software and protections to safely access the website.
9. Limitation of Liability
To the fullest extent permitted by law, IASAQ shall not be liable for any direct, indirect, incidental,
special, or consequential damages, including loss of data, revenue, or business, arising from your
use of or inability to use the website, or any content provided through the website.
10. Indemnity
You agree to indemnify, defend, and hold harmless IASAQ, its directors, employees, agents, and
affiliates from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from
your violation of these Terms or your use of the website.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the
State of Queensland, Australia. Any disputes arising from or in connection with these Terms will be
resolved exclusively in the courts of Queensland, Australia.
12. Termination
IASAQ reserves the right to suspend or terminate your access to the website at its sole discretion,
without notice, for any reason, including for violations of these Terms. Upon termination, your right
to use the website will immediately cease.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Irish Australian Support Association QLD (IASAQ)
Email: [info@iasaq.com.au]
Phone: [0432 087 328]
Address: [5 Abingdon Street Woolloongabba QLD 4102]

By using the IASAQ website, you acknowledge that you have read, understood, and agreed to these Terms and
Conditions.

Version: 2.0. Terms and Conditions

1. Introduction
The Irish Australian Support Association QLD (IASAQ) is committed to protecting the privacy and
confidentiality of personal information in compliance with relevant Australian privacy laws,
including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We aim to uphold
the highest standards in managing the personal information of our service users, ensuring it is
collected, stored, and handled with the utmost care and security.

2. Collection of Personal Information
IASAQ collects personal information that is relevant and necessary for the provision of our services
and support. IASAQ staff will only collect information that is absolutely required to assist with
delivering the services our community members rely on.
This may include, but is not limited to:
• Personal Identification: Name, date of birth, contact details
• Proof of Identification: Passport number, driver’s licence number
• Family and Emergency Contacts: Next of kin, family details
• Visa Status and residency information
• Employment Information: Usual occupation, employment details
• Health Information: Physical and mental health status
• Accommodation Details: Rental or housing information
• Funeral Arrangements: Where applicable
• Financial Information: Payslips, bank statements (only when requesting financial assistance
such as food vouchers, accommodation payments, or medical payments)
Note: Financial information is collected only when service users request financial assistance, and it is essential
for the financial assessment process.

3. Use and Disclosure of Personal Information
IASAQ will use personal information primarily for the purpose of delivering support services and to
ensure the quality of care provided. We will not disclose personal information to third parties
without the explicit, written, or verbal consent of the service user, except in the following
circumstances:
• Where consent is provided by the service user for the sharing of their information with
specific services or individuals, including, but not limited to:
• The IASAQ Board
• Centrelink
• Medicare
• The Irish Embassy
• Government agencies i.e. (Housing, Education, Health and Aged Care)
• Non-government services and agencies (based on the individual’s or family’s specific
support needs)
• Private professionals (e.g., solicitors, funeral directors, immigration agents, therapeutic
services)

4. Disclosure Without Consent
In certain situations, IASAQ may disclose personal information without consent when it is required
for professional or legal reasons. These include:
• A reasonable belief that disclosing information is necessary to protect the health or safety
of the service user or another individual.
• A legal obligation to disclose information, such as requirements under Australian law or to
safeguard children or vulnerable persons.

5. Data Security
IASAQ takes all reasonable steps to ensure that personal information is securely stored and
protected from unauthorised access, alteration, or destruction.
• Digital Information: Personal information is stored securely in the IASAQ CRM database
and, where appropriate, in our cloud-based Client folder. Access to this information is
restricted to authorised staff, and passwords are required for access.
• Emails and Devices: All agency email accounts and computers are password protected.
Mobile phones and laptops used for service user-related activities must be secured with
passcodes.
• Physical Documents: Any hard copies of personal information collected, such as
identification forms, Blue Cards, and Driver’s Licenses, will be securely stored in a locked
filing cabinet at the IASAQ office. The office will be locked when unattended, and only
authorised personnel with a coded key will have access.

6. Access to and Correction of Personal Information
Under the Privacy Act 1988, service users have the right to access the personal information IASAQ
holds about them. If a service user wishes to view or correct their personal information, they may
request this in writing.
IASAQ will take all reasonable steps to ensure that any information found to be inaccurate is
corrected. If access is denied or corrections are refused, we will provide a clear explanation,
including the reasons for denial based on the grounds established in the Privacy Act.
Requests for access to personal information must be made in writing to the Manager and must be
approved by the IASAQ Board. Proof of identification may be required to verify the request.

For any questions regarding this Privacy Policy or to make a request related to your personal
information, please contact IASAQ's Manager or President of the association at info@iasaq.com.au

Version: 2.0. Privacy Policy | created 15 November 2024 | review date:15 November 2027

At the Irish Australian Support Association QLD (IASAQ), we are deeply grateful for the support of
our donors, members, and event attendees. Your contributions enable us to continue providing
vital services to those in need and to strengthen the Irish Australian community. This Refund Policy
outlines the conditions under which we process refunds for donations, event tickets, memberships,
and merchandise.
1. Donation Refunds
We ask that all donors ensure the amount they wish to contribute is correct before finalising their
donation. If you believe an error has been made with your donation—such as entering the wrong
amount, or if the donation was made by accident or under exceptional circumstances—please
contact us in writing with your name, address, and transaction reference number. We will review
your request and respond within 48 hours.
2. Recurring Donations
We understand that life can change, and if you need to modify or cancel your recurring donation,
we are here to help. Refunds may be considered in the following situations:
• Error in Donation Amount: If you accidentally donate the wrong amount, please contact
us within 7 days of the transaction. We will review your request and, if applicable, issue a
refund.
• Error in Processing: If there was an error with the processing of the donation.
• Incorrect Amount: If the wrong amount was entered during the donation process.
• Failure to Cancel Recurring Donations: If a recurring donation was not properly
cancelled as requested.
3. Refund Requests
Refunds for donations may be considered in rare cases where there has been an error or
exceptional circumstance. All refund requests must be submitted in writing to info@iasaq.com.au.
We will review and respond to all requests within 14 business days.
• Refund of Tax Receipt: If a donation is refunded, the corresponding tax receipt will no
longer be valid, and we ask that you destroy it to avoid any confusion.
4. Event Ticket Refunds
Once an event ticket purchase has been processed, refunds will be considered at the discretion of
IASAQ management. We may offer a refund if the buyer informs us sufficiently in advance that they
are unable to attend the event due to illness or other extenuating circumstances.
Refunds for event tickets are granted under the following circumstances:
• Event Cancellation: If an event is cancelled or rescheduled, ticket holders will be eligible
for a full refund or can choose to transfer their ticket to the rescheduled event.
• Inability to Attend: If you are unable to attend an event, we will offer a refund if you notify
us at least 7 days in advance of the event. Refunds will be issued at the discretion of IASAQ,
and fees may apply in some cases.
• Refund Process: To request a refund for an event ticket, please email
manager@iasaq.com.au with your ticket details. We aim to process all event ticket
refunds within 14 business days.
5. Force Majeure
IASAQ will not be held liable for failure to fulfill any obligations or hold an event due to
circumstances beyond our control, including but not limited to acts of nature, weather, pandemics,
strikes, or other force majeure events.
6. Memberships
Membership fees are non-refundable. However, if a membership was purchased in error or if there
are exceptional circumstances, please contact us within 14 days of purchase. We will review the
situation on a case-by-case basis and may consider a refund at our discretion.
• Membership Renewal: If your membership is renewed automatically and you did not
intend to renew, please notify us within 7 days of the transaction, and we will discuss refund
options.
7. Merchandise
All merchandise sales are final. However, if there is an issue with the quality or condition of the
merchandise, we will offer a refund or exchange, subject to the following conditions:
• Damaged or Faulty Items: If your merchandise arrives damaged or is found to be faulty,
please contact us within 14 days of receipt. We will arrange for a refund or exchange upon
receipt of the returned items.
• Incorrect Items: If you receive the wrong item, please contact us within 7 days of receiving
your order. We will arrange for the correct item to be sent or issue a refund once the
incorrect item is returned.
8. General Terms
• Processing Time: All refunds are typically processed within 14 business days of receiving
the request. Please note that the original payment method will be used for all refunds.
• Refunds and Tax Receipts: If a donation is refunded, any associated tax receipts will no
longer be valid. Please destroy the tax receipt if a donation is refunded.
9. Contact Information
If you have any questions or concerns about our Refund Policy, or if you would like to request a
refund, please contact us:
• Email: info@iasaq.com.au
• Phone: 0432 087 328
• Address: 5 Abingdon Street, Woolloongabba QLD 4102

Version: 2.0. Refund Policy | created 15 November 2024 | review date:15 November 2027